Returns
Within the 30-day returns period, only items that are in a clean, resalable condition or that have a fault attributable to a manufacturing or material defect may be returned.
To initiate a return, please log in to your customer account at https://atlas.shop/ and click on the ‘Orders’ tab in the left-hand sidebar. Next to your order, you will then find the ‘Request a return’ button. Please click on this and follow the further instructions.
If you have not yet created a customer account with us, please use the following link: https://atlas.shop/ruecksendung
Before you arrange
your return, please note the following points:
Returns are free of charge for you within Germany and Austria; we’ll cover the postage costs.
Unfortunately, it is not possible to exchange items (for a different size, colour, etc.). In this case, please return your item and then place a new order in the shop.
The credit note will always be processed via the same payment method used for the original payment. Please allow 2–4 days for this to be processed once we have received the goods.
Returns can only be processed via our online returns portal. We are unable to accept returns by telephone, email or chat. Please do not hesitate to contact us if you have any questions about how to use the portal.
Please post your parcel no later than 14 days after submitting the return request. Depending on the carrier and the type of label, the dispatch label may otherwise become invalid.
Please print out the returns slip before posting and enclose it with your return parcel so that we can process your return more quickly.
